Refund & Returns Policy

This policy applies to orders placed and paid for on builogs.com. Builogs handles every cancellation, return and refund for those orders, including orders that contain items from more than one supplier. You deal with us, not with each supplier separately.

• Before payment: you can cancel from your order page at any time. Unpaid orders are cancelled automatically when the payment window closes.
• After payment, before dispatch: email us and we will cancel and refund the full amount, including the delivery fee.
• After dispatch: the order can no longer be cancelled. You can still refuse items at delivery (see section 3). If you refuse a whole delivery that was correct and in good condition, we refund the goods but not the delivery fee.

Please inspect everything before it is offloaded and before you sign the delivery note. You may refuse any item that is:

• the wrong product, size, grade or brand;
• short of the quantity you paid for;
• damaged, for example wet, caked or hardened cement, broken or cracked blocks, bent or rusted rods, dented roofing sheets, or leaking paint.

Note the problem on the delivery note or tell the driver, and we will replace the item or refund it in full, including its share of the delivery fee. If you find a problem that could not be seen at delivery, report it within 48 hours with photos.

You can return unused items within 7 days of delivery if they are in their original condition and packaging, and not in the list in section 5. Email us first so we can arrange collection. The cost of collection is deducted from your refund, and we will tell you the amount before we collect.

Unless they were wrong or faulty when delivered, we cannot accept returns of:

• sand, granite, laterite and other bulk materials once offloaded;
• cement once accepted at delivery, because its quality depends on how it is stored;
• roofing sheets and other items cut or made to your measurements;
• paint that has been opened or tinted to order;
• cable cut from a roll to your length;
• items damaged, used or installed after delivery.

If an item you paid for turns out to be unavailable, we will contact you to offer a replacement or refund that item in full. If nothing from a supplier can be delivered, we also refund that supplier's delivery fee.

Approved refunds go back to the card or bank account you paid with, through our payment provider, Paystack. We start the refund within 2 business days of approving it, and we confirm by email. Most banks show the money within 5–10 business daysafter that, though some take longer.

We do not pay refunds in cash or to a different account than the one used to pay.

Email mail@builogs.com with your order number (it starts with BLG-), the items concerned, and photos if something was damaged or wrong. We reply within 2 business days.

You can find your order number in your account under Orders and in your order confirmation.

This policy does not limit any rights you have under Nigerian law, including the Federal Competition and Consumer Protection Act 2018.